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We have a 7-day return policy, which means you have 7 days after receiving your item to request a return. 

To be eligible for a return, your wines and products must be in the same condition that you received them, unopened, and in their original packaging. You’ll also need the receipt or proof of purchase.

To start a return, contact us at with your order number. Items sent back to us without first requesting a return may not be accepted.

We do not accept returns on sale items or gift cards.


Please inspect your order upon receptive and contact us immediately if your item is defective, damaged or if you have received the wrong item. In the unlikely event that this has happened, please let us know immediately and we can refund or replace it.

Frequently Asked Questions

A wrong item was sent.

In the unlikely event that your order arrives damaged or a wrong item has been delivered, please contact us immediately athello@whetyourwhistle.comand we will arrange for collection, exchange or reimbursement.


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